2500 S Nappanee St., Elkhart, IN 46517 / Mon - Fri: 8am - 5pm; Sat: 8am - 12pm

CALL US TODAY: 574 294 7200

574 294 7200

Privacy Policy

Business Name: Techworks Trailers

Effective Date: July 31, 2026

Techworks Trailers Inc ("Techworks Trailers," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.techworkstrailers.com, submit a form, request a quote, contact us, sign up for text messages, or otherwise interact with us online.

By using our website or submitting your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

  • Contact information, such as your name, email address, phone number, mailing address, company name, and preferred dealership or location.
  • Inquiry and transaction information, such as the trailer models you ask about, quote requests, financing or availability questions, and related communications.
  • SMS and messaging information, including your mobile number, opt-in status, message history, and any information needed to send and manage text communications.
  • Device and usage information, such as IP address, browser type, operating system, referring pages, pages viewed, dates and times of access, and similar technical data.
  • Cookie, analytics, and similar tracking information used to support site functionality, understand traffic patterns, and improve performance.

2. How We Collect Information

  • Directly from you when you complete forms, request a quote, contact us, join a mailing or SMS list, or otherwise communicate with us.
  • Automatically through cookies, pixels, server logs, and analytics tools when you browse our website.
  • From service providers, advertising or analytics partners, or other sources that help us operate and improve our website and communications.

3. How We Use Information

  • Provide requested information, products, services, support, and dealership communications.
  • Respond to questions, quote requests, financing inquiries, and customer service matters.
  • Send appointment confirmations, transactional notices, and service-related messages.
  • Send marketing emails or text messages where permitted by law and consistent with your preferences.
  • Operate, maintain, analyze, secure, and improve our website, advertising, and customer experience.
  • Prevent fraud, misuse, and security incidents, and enforce our terms and policies.
  • Comply with legal obligations, court orders, and lawful requests.

4. SMS and Text Messaging

Messages are sent to existing customers of Reliable Trailer Sales LLC sales and service business (Techworks Trailers) and to leads generated through our website. Existing customers receive transactional messages including service appointment reminders, maintenance notifications, and order/delivery updates. Website leads receive follow-up messages about new trailer inventory, special promotions, and sales offers.

Message and data rates apply, message frequency may vary, Reply STOP to opt-out, Reply HELP for assistance, consent is not a condition of purchase, and carriers are not liable for delayed or undelivered messages.

We will not share SMS opt-in data or consent records with third parties for their own marketing purposes. We may share that information with messaging platform providers and other service providers only as needed to operate and support the messaging program.

5. Cookies, Analytics, and Tracking Technologies

We and our service providers may use cookies and similar technologies to keep the website functioning, remember preferences, measure traffic, improve site performance, and support marketing or advertising efforts. You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

6. When We Share Information

We do not sell your personal information for money. We may share information in the following situations:

  • With website hosting, analytics, CRM, communications, payment, financing, and other vendors that help us operate our business and are bound by confidentiality or contractual obligations.
  • With affiliated businesses, manufacturers, or partners when needed to respond to your request or provide a requested product or service.
  • When required to comply with law, legal process, government request, or to protect rights, property, safety, and security.
  • In connection with a merger, acquisition, financing, asset sale, or other business transaction involving all or part of our business.
  • With your consent or at your direction.

7. Your Choices and Privacy Rights

  • You may unsubscribe from marketing emails by using the unsubscribe link included in the message.
  • You may opt out of text messages as described above.
  • You may request to review, correct, or update contact information we maintain about you by contacting us.
  • Depending on where you live, you may have additional privacy rights under applicable law. We will review and respond to valid requests as required by law.

8. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information for as long as reasonably necessary for the purposes described in this Policy, including to comply with legal, accounting, reporting, warranty, and dispute-resolution obligations.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website without legally sufficient consent. If you believe a child has provided information to us, please contact us so we can review and address the matter.

10. Third-Party Links

Our website may contain links to third-party websites, financing partners, map tools, social media platforms, or other services that we do not control. We are not responsible for the privacy practices or content of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Your continued use of the website after an updated Privacy Policy is posted indicates your acceptance of the revised Policy to the extent permitted by law.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:
Techworks Trailers
2500 S Nappanee St.
Elkhart, IN 46517
jeff.lee@techworkstrailers.com
(574) 294-7200